Both the factory and the brand pays. They move have different access controls to the platform to protect sharing of data etc. The platform is totally free for workers to use.

All workers are by default anonymous, meaning their name or any ID won’t be shared. This means managers won’t be able to tell who’s shared what on the platform. This increases trust and reliability of the data, and helps workers feel safe sharing honestly. We also have a data protection policy available for workers in their local language which is broken down into a format designed to be easy for them to understand. They can opt out of sharing at any time, and aren’t forced to use the system.

We don’t directly work on issue remediation but we do have guidance, tips, examples and inspiration from experts on the platform. The goal is to empower managers at the factory to learn how to fix and resolve issues themselves, which is more sustainable for creating change over the long term. However, Kno can also make introductions to experts in the field who are consultants and can provide more guidance in necessary cases.

Kno supports factory wide adoption of the platform, which means any issues logged on the platform can be tested for accuracy across the whole population of the factory. For example, if a one off but urgent issue is logged, Kno can ask other users if they have witnessed similar issues without revealing the exact issue or feedback. We can also look back at past data collected through questions and comments to try and analyze trends over time.

Kno is a web-app meaning it can be used in the case of workers not having a phone. For example, in remote locations within India we have set up desktops, laptops, PCs and tablets. We do require an internet connection, so a suitable location should be arranged for this to take place. Should you need additional support with this, please do let us know and we would be happy to advise based on previous customer experience.